Returns & Exchanges
Easy returns within 7 days
How to Initiate a Return
Contact Us
Please message us on Viber within 7 days of receiving your item.
Get Authorization
Receive your Return Authorization (RA) number and return shipping instructions.
Ship the Item
Pack the item securely in its original packaging and ship to our designated address.
Receive Refund
Once inspected and approved, your refund will be processed within 5-7 business days.
Return Eligibility
Please ensure your return meets these criteria to avoid delays or rejection.
Eligible for Return
- Unworn and unused items
- Items with original tags attached
- Complete with original packaging
- Returned within 7 days of delivery
- Items different from listing description
- Authenticity concerns
Non-Returnable
- Items worn or used
- Missing tags or packaging
- Items with signs of wear or damage
- Alterations made to the item
- Final sale items
- Items returned after 7 days
Return Policy Overview
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your item, we accept returns within 7 days of delivery, provided the item meets our return conditions.
All returned items must be in their original condition — unworn, unused, with all tags attached, and in the original packaging. Items showing signs of wear, alteration, or damage will not be accepted for return.
Refund Process
Once we receive and inspect your return, we'll process your refund promptly.
- Inspection Period: 1-2 Days
- Refund Processing: 3-5 Days
- Bank Transfer: Same Day
- Credit Card: 5-10 Days
Note: Credit card refund timing depends on your bank's processing schedule.
Exchange Policy
Direct Exchange
Exchange your item for another of equal or greater value. Pay the difference if applicable.
Store Credit
Opt for store credit valid for 12 months. No restocking fee applies for store credit.
7-Day Window
All exchanges must be initiated within 7 days of delivery, same as returns.
Same Conditions
Exchange items must meet the same condition requirements as returns.
Contact Our Returns Team
Email: alistavenueonline@gmail.com
Viber: +63 960 2395 882
Response Time: Within 24 hours